Welcome to ZK Jewellery.
By visiting zkjewellery.com, using our website, or placing an order, you agree to these Terms & Conditions.
Please read them before making a purchase.
Orders
All orders are subject to product availability and order confirmation.
We may contact you to confirm your order before dispatch.
ZK Jewellery may refuse or cancel an order when necessary, including when:
- A product is unavailable
- Incorrect information was provided
- There is an incorrect price
- There is a payment problem
- We are unable to confirm the order
- We believe an order may be fraudulent
If you have already paid for an order that we cancel, we will arrange the appropriate refund.
Product Information
We try our best to provide accurate:
- Product photos
- Prices
- Sizes
- Colours
- Descriptions
- Product details
However, the actual colour or appearance of jewellery may look slightly different because of photography, lighting, screen settings, or natural differences in materials.
Small differences in appearance do not always mean that a product is defective.
Prices
All prices on ZK Jewellery are shown in Pakistani Rupees (PKR/Rs.), unless stated otherwise.
We may update product prices, discounts, and special offers at any time.
A price change will normally not affect an order that has already been successfully confirmed, except where there is an obvious pricing error.
Payment
We may offer different payment methods, including Cash on Delivery, depending on availability.
Customers must provide correct information when placing an order.
Shipping
Our shipping process is explained in our Shipping Policy.
Although we try to deliver orders on time, ZK Jewellery is not responsible for reasonable delays caused by courier companies, weather, holidays, or other circumstances outside our control.
Returns & Exchanges
Eligible purchases can be returned or exchanged according to our Return & Exchange Policy.
Our website currently offers an Easy 7-Day Return & Exchange policy.
Customers should contact us before sending a product back.
Customer Responsibility
When placing an order, you are responsible for providing accurate:
- Name
- Phone number
- Email address
- Delivery address
- Other order information
ZK Jewellery is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Product Care
Jewellery should be used and cared for properly.
Damage caused by misuse, rough handling, chemicals, water exposure where unsuitable, improper storage, or normal wear and tear may not be considered a product defect.
Website Use
You must not use our website for:
- Fraud
- Illegal activities
- Hacking
- Sending harmful software
- Attempting to damage the website
- Misusing customer or business information
Copyright and Website Content
The ZK Jewellery name, website content, product descriptions, logos, photographs, graphics, and other original materials may be protected by intellectual property rights.
You may not copy, reproduce, sell, or use our website content for commercial purposes without permission from ZK Jewellery.
Limitation of Responsibility
ZK Jewellery will make reasonable efforts to provide accurate information and good service.
However, we cannot be held responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, internet problems, or misuse of products.
Nothing in these Terms is intended to remove any rights customers may have under applicable law.
Changes to These Terms
We may update these Terms & Conditions when necessary.
The latest version will be available on this page.
By continuing to use our website after an update, you agree to the updated terms where applicable.
Contact Us
If you have any questions about these Terms & Conditions, contact:
ZK Jewellery
Chapar Bazar, Chakwal, Punjab, Pakistan
Phone: 0312-0374797
Email: info@zkjewellery.com
