At ZK Jewellery, we want to make your shopping experience simple and convenient. We carefully pack every order so your jewellery reaches you safely.

Shipping Charges

We offer FREE shipping on orders above Rs. 3,000.

For orders below Rs. 3,000, a delivery charge may apply. The applicable delivery charges will be shown when you place your order.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders.

You can pay the amount to the courier when your order is delivered.

Order Confirmation

After you place an order, our team may contact you by phone, WhatsApp, or email to confirm your order and delivery details.

Please make sure that you provide the correct:

  • Name
  • Phone number
  • Email address
  • Complete delivery address

Incorrect or incomplete information may cause a delay in delivery.

Order Processing

Once your order is confirmed, we will prepare and pack it for dispatch.

Processing and delivery times may vary depending on your location, availability of the product, courier service, weekends, public holidays, and other circumstances outside our control.

Delivery

Your order will be sent through a courier service.

Please make sure that someone is available at the provided address to receive the parcel.

The courier company may contact you before delivery.

Delivery Delays

We always try to deliver orders as quickly as possible. However, delays may sometimes happen because of:

  • Courier delays
  • Bad weather
  • Public holidays
  • Remote delivery locations
  • Incorrect delivery information
  • Other unexpected situations

ZK Jewellery cannot guarantee an exact delivery date when the delay is caused by the courier or circumstances outside our control.

Damaged Parcel

Please check your parcel when you receive it.

If your jewellery arrives damaged or if you receive the wrong item, contact us as soon as possible.

Please send us:

  • Your order number
  • A clear photo or video of the product
  • A short description of the problem

Our team will guide you about the next step.

Contact Us

If you have any questions about your delivery, please contact us:

ZK Jewellery
Chapar Bazar, Chakwal, Punjab, Pakistan
Phone: 0312-0374797
Email: info@zkjewellery.com